This tutorial is for Kata i1, follow my guide below. I will also post a video tutorial.
Hard resetting / factory resetting your phone will solve the following issues:
1. If you forgot your pattern lock 2. If you forgot your gmail account 3. If you forgot your password 4. Apps that automatically force closing 5. Stuck in Alcatel Logo (sometimes does not work if the firmware is totally damage)
NOTE: Performing hard reset will erase your data.
To hard reset:
1. Turn off your phone
2. Press and Hold Volume UP + Power Button simultaneously. Keep holding the buttons until the phone power up. Release the button when you see the Kata Logo (Fish)
3. An android Robot with red exclamation mark will appear. Press POWER button to activate Android System Recovery
4. Select wipe data / factory reset, then YES — delete all user data, press Volume rocker to navigate and press the POWER button to confirm the selection
5. Reboot your phone.
Check out my video tutorial
Note: If performing hard reset did not succeed, you need to wipe the cache first in the android system recovery before performing wipe / factory reset.
I hope this tutorial helps you.. If you have any question just drop a comment.